Planet Pancake

Privacy Policy

Last Updated: 24 September 2023

1. Introduction

The person responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations is

Name: Planet Pancake Ltd (“we”, “our”, or “us”)

Company registration number: 09025833

Address: 142-143 Parrock Street, Gravesend, England, DA12 1EY

Phone: +44 7842 867508



We respect the privacy of our users and are committed to protecting it. This Privacy Policy outlines our practices concerning the collection, store, use, disclosure and transfer of your personal information. By visiting our website and using our services, you agree to the terms outlined in this policy.

You may submit inquiries regarding personal data protection, privacy and security matters to


2. Information We Collect

We may collect the following types of information:

Personal Data: This includes Name, Email Address, Phone Number, Physical Address, Payment Details. We collect this data when you order from us, sign up for our newsletter, create an account, or contact us.

Usage Data: This includes information about how you use our website and services.

Cookies and Tracking Data: We use cookies to track activity on our website and store certain information.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


3. How We Use Your Data

We use the collected data for various purposes:

  • To process your orders and manage your account.
  • To communicate with you, including for customer service and marketing.
  • To maintain and improve our website and services.
  • For analytics and website engagement.


In principle, we process personal data only insofar as this is necessary to provide a functioning website and our content and services. The processing of personal data takes place regularly only with consent. An exception applies to cases in which prior consent can not be obtained for reasons of fact and the processing of the data is permitted by law.

The processing of your data is either based on your consent or in case the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, or based on legitimate interest, cf. GDPR art. 6(1)(a)-(b), (f).


4. Data Storage and Security

Your data is stored on secure servers and we use the best practices to ensure its safety. However, no method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

How long we retain your data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


5. Sharing Your Data

We may share your data with:

Third-party Service Providers: To facilitate our services; to provide the service on our behalf; to perform related services; or to assist us in analyzing how our service is used.

For Business Transfers: If we or our subsidiaries are involved in a merger, acquisition, or asset sale.

For Legal Reasons: To comply with a legal obligation or to protect and defend our rights.

If you request a password reset, your IP address will be included in the reset email.

Where your data is sent: Visitor comments may be checked through an automated spam detection service.


6. Your Rights

You have the right to:

Access, update, or delete the personal information we have on you.

Object to our processing of your personal data.

Request a data export of your personal data.

Withdraw your consent at any time if we rely on your consent to process your personal data.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


8. Children’s Privacy

Our service is not intended for use by children under the age of 13, and we do not knowingly collect personal data from children under 13.


9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

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